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Electronic Service Delivery (ESD) is the key to e-governance. ESD is an excellent way for governments to provide more comprehensive and timely services to citizens. ESD could help citizens to access government services, submit service requests, make payments and track the status of their services/requests. These government services include, but not limited to Licenses and Permits, Registrations, Service Requests, Fines and tickets payment, Billing and collection of taxes and other fees.
